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How Do I Return an Item? Returns are accepted within 14 days of receiving your order. All items must be in new, unused condition to qualify for a full refund. Customers are responsible for return shipping costs unless the product is defective.Returns received after the 14-day window may not be eligible for a full refund. Items returned outside the 14 day window will not be eligible for full refund. Items returned without consent from Tite-Lok may not be eligible for full refund. Please use the chat feature or email us to receive proper return instructions. Damaged Items: If your item arrives damaged, please take clear photos of both the item and the packaging, and email them to customerservice@titelok.com within 14 days of receiving your order. Missing Parts: If parts are missing from your order, please contact us within 14 days using the website chat feature, by phone, or by emailing customerservice@titelok.com. We’re happy to assist you. Non-Returnable Items:
Returns are not accepted for international orders unless the item is damaged during shipping. In this case, photos must be taken and emailed to customerservice@titelok.com within 14 days of delivery. Return shipping costs are the responsibility of the customer. For assistance, please contact our customer service team at 1-574-295-1300 or email customerservice@titelok.com. For quicker service, use the chat feature in the bottom right corner of our website.Thank you, TL
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Refund policy